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Privacy Policy

Last updated: 2019/06/19
This notice falls under the General Data Protection Regulation (GDPR).

Who we are

Jolocom GmbH
Rudi-Dutschke-Strasse 23,
10969 Berlin
info (at) jolocom . com

CEO (Geschäftsführer)
Joachim Lokhamp

Amtsgericht Charlottenburg (Berlin): HRB 158758 B

Tax ID 29/367/30579
VAT No. DE295684170

How to contact us

We can be reached via email: info (at) jolocom . com

Personal data we collect

  • IP address;
  • opt-ins;
  • email address(es)*;
  • name(s)*;
  • opens (newsletter-only);
  • behavioural data**.

This covers the data you provide us voluntarily via our contact and newsletter sign-up forms, and data that may be processed on the basis of the cookie settings you have made. You are under no obligation to provide your personal data. If you do not provide your personal data, however, we will not be able to provide the service for which they are required.

*Requires form submission.
**Includes clicks (heatmaps), session recordings.

Consent to collect

We store data from users that have submitted information via our contact form and email newsletter sign-up form.

We ask for additional consent from any email address we obtain via submission to our email newsletter sign-up form. After a sign-up request is received for a given email address, we contact that email address to request additional consent to send electronic messages, i.e. we require users to provide their consent to receive email communications from Jolocom after the initial request is received via submission to our sign-up form.

Your data, your rights

– You can request a copy of your data which we will provide within 30 days;
– We strive to keep our service secure, and in the event of a data breach or misuse, we will inform our users of the incident as well as the steps we have taken to ameliorate the situation within 30 days.

Services and third parties where Jolocom stores data

Jolocom relies on a limited number of third-party services to maintain its own services. Jolocom never shares or resell any of its data. We store certain user data on the following third-party services (which offer secure, privacy-focused storage solutions):

— Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize users’ experience on our site. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, etc.) and this enables us to maintain, and improve our site. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular a device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.


We currently distribute electronic communications (e.g. newsletters, announcements, general updates) to our subscribers via MailerLite, an email marketing service provider. We use MailerLite to store the email address(es) of any users who provide sufficient consent to receive email communications from us (as outlined under “Consent to collect“). MailerLite provides recipient action history and account statistics reporting (e.g. opens, clicks, unsubscribes) for any emails sent using the service.

Length of data collection

Jolocom will keep identifiable data for an undetermined amount of time or until the user asks us to anonymize and / or delete his data.

Who has access to your data?

Data at Jolocom is not shared with or sold to any third party.

Jolocom staff and contractors retain access to users’ data for the exclusive purpose of electronic communications.

No personal identifiable data is stored on staff or contractor computers on a permanent basis. Contractors are requested to delete this data at the end of their work agreement.


To make this site work properly, we sometimes place small data files called cookies on your device. Cookies are small text files placed on your computer or device by websites you visit. They can be used to improve your experience as a visitor and/or make websites work the way they were intended.

How do we use cookies?

We keep cookies to a minimum. The cookies we do choose to use may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you. For example, we use analytics cookies to collect anonymous standard internet log information and details of our visitors’ behavior – the information gathered does not identify you.

Of course you are in control of your own experience, so you may delete or block cookies, but it may impact your experience and elements of the website may not work.

What cookies do we actually use?


Determines if the user’s navigation should be registered in a certain statistical place.

Used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.